Return Policy
Our Commitment
At Tapon.cards, we are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your Tapon.card, we offer a straightforward return and exchange policy to provide you with peace of mind.
Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The request must be made within 30 days of the delivery date.
- The Tapon.card must be unused, in its original condition, and in the original packaging.
- Custom or personalized Tapon.cards are not eligible for return unless they are defective or damaged upon arrival.
How to Return or Exchange
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Contact Us: Before returning your item, please contact our customer service team at [insert contact information] to obtain a Return Authorization Number (RAN) and instructions for returning your product.
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Prepare the Return: Pack the Tapon.card securely in its original packaging. Include a copy of your receipt and a note indicating the reason for the return or exchange.
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Ship the Return: Send the package to the address provided by our customer service team. Please use a trackable shipping method to ensure your return is received.
Refunds
Once we receive and inspect the returned Tapon.card, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange your Tapon.card for a different design or quantity, please contact our customer service team to arrange the exchange. The returned item must be in accordance with the return eligibility conditions.
Defective or Damaged Items
If your Tapon.card arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs. Please provide photos of the damaged item and packaging when contacting us.
Non-Returnable Items
Please note that items purchased from third-party sellers or through promotions may be subject to different return policies. Custom or personalized orders cannot be returned unless defective.
Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team at [insert contact information]. We are here to assist you and ensure your complete satisfaction.